Full Time

RAYUS Radiology•Mansfield, TX

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The role also supports patient registration, scheduling, insurance verification and authorization, and general front office operations. This is a full-time position, Monday through Friday from 8:00 a.m. to 4:30 p.m., with occasional weekends.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and appropriately route phone calls in an efficient and friendly manner.
Serve as a liaison between imaging technologists and waiting patients, relaying messages about scanner status and clinic information.
Keep the front office lobby organized, maintain patient information sheets, order office supplies, and assist with general office cleanup.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patient preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, verify that orders match exam schedules, schedule referrals and walk-in patients, and ensure required authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, obtain pre-certifications and authorizations, and apply knowledge of insurance carriers and procedures requiring waivers.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.