FOA

RAYUS Radiology • Roanoke, VA

8h • $17 - $20

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position working Monday through Friday, 8:30 a.m. to 5:00 p.m.

The role includes patient registration, appointment scheduling, insurance verification and authorization, and general front-office support. The associate also coordinates with patients, imaging technologists, referring professionals, and other parties to support the delivery of imaging services.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Proficiency using computer systems and typing.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

• Previous medical office experience.
• Medical terminology and office background.
• Insurance knowledge.
• Bilingual ability.

Responsibilities

• Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
• Answer phones and handle calls efficiently and in a friendly manner.
• Direct phone calls appropriately to Center Team Members.
• Liaise between imaging technologists and patients waiting for exams, and relay messages regarding scanner status and other clinic information.
• Keep the front-office lobby organized, including straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
• Order office supplies as needed and maintain supplies of patient information sheets.
• Push patient imaging via electronic interfaces.
• Make appointment confirmation calls and provide patients with preparation instructions.
• Fax or scan reports, billing information, and medical release forms as requested.
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
• Enter and submit patient exam orders, and verify that orders match exam schedules.
• Schedule referrals and ensure proper authorizations are obtained.
• Schedule walk-in patients.
• Process requests for image orders and CDs from referring physicians and patients.
• Maintain an accurate, up-to-date database of current and potential referring physicians.
• Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
• Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed before appointments.
• Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
• Complete other tasks and projects as assigned.

Benefits

• DailyPay, subject to an initial setup period.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Life insurance.
• Disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• Paid time off.
• Holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED