Front Office Assistant
About The Position
At Lawrence Dental Center, our team is the heart of our practice. Across our two office locations, our dentists and staff provide top-tier preventive and advanced dental care in a warm, comfortable, and stress-free environment. Our team is passionate about continuous learning, regularly taking advanced education courses to stay current with the latest techniques and technology. This commitment allows every staff member to provide comprehensive, high-quality care while growing professionally and expanding their skill set. Working at Lawrence Dental Center means joining a collaborative, supportive workplace where your contributions matter. Whether you’re clinical staff, administrative, or part of patient support, you’ll play a key role in helping patients maintain healthy smiles while being part of a team that values respect, growth, and excellence. Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.
Requirements
- Customer service experience
- HIPAA Privacy Practices
Nice To Haves
- Dental office experienced
Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Benefits
- Work-Life Balance
- Paid Holidays and Paid Time Off (PTO)
- 401(k) Retirement Plan
- Health and Vision Insurance
- Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
- Supplemental Coverage (Disability, Critical Illness, Accident)
- Paid Scrub Allowance
- Career Growth and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
