Front Office Assistant

IRONTON AND LAWRENCE COUNTY AREA COMMUNITY • Ironton, OH

12d • Onsite

About The Position

The Front Office Assistant is responsible for delivering exceptional customer service to patients and their families. This position serves as the first point of contact, greeting patients, answering phones, and assisting with the registration and check-in process. The Front Office Assistant obtains and verifies financial and demographic information, promotes the use of patient portals and telehealth services, and ensures all documentation is accurate and complete. With a focus on confidentiality, professionalism, and efficiency, this role helps create a welcoming and organized front office environment that supports smooth daily operations.

Requirements

• High School Diploma or equivalent required.
• One year of experience in a medical office or similar customer service role.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Deliver exceptional customer service to patients and their families.
• Serve as the first point of contact, greeting patients and answering phones.
• Assist with the registration and check-in process.
• Obtain and verify financial and demographic information.
• Promote the use of patient portals and telehealth services.
• Ensure all documentation is accurate and complete.
• Maintain confidentiality, professionalism, and efficiency.
• Help create a welcoming and organized front office environment.
• Support smooth daily operations.

Benefits

• Competitive pay
• Medical Insurance
• Company paid single Dental and Vision coverage
• Paid holidays
• Personal days
• Vacation time
• Sick time
• 403b with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED