Front Office Assistant - Butler, PA

Crossroads Treatment Centers•New Castle, PA

20h•Hybrid

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and maintain a friendly, professional attitude towards patients. The role involves guiding new patients through their intake process, collecting drug screen samples, maintaining financial records, coordinating with medical and clinical staff, and providing clerical support. The position emphasizes a "white glove" experience for patients and contributes to the organization's mission of providing accessible, evidence-based medication-assisted treatment (MAT) for opioid use disorder.

Requirements

High School Diploma or GED required.
Customer Service experience in a fast-paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.

Responsibilities

Provide excellent customer service to patients.
Check in patients and receive payments.
Assist in daily operations.
Maintain a friendly, professional attitude towards patients, offering a "white glove" experience.
Guide new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed.
Maintain daily financial records and reports.
Coordinate with medical and clinical staff to coordinate intakes.
Provide clerical and logistical support.
Oversee patient accounts and financial responsibilities.