Front Office Assistant

ALLIED OMS NEWCO LLC • Burbank, CA

9h • Onsite

About The Position

The Front Office Assistant plays a crucial role in the practice’s daily operations by supporting staff coordination and patient interactions to ensure smooth workflow and effective communication. This position involves assisting in staff development, managing patient relations, and contributing to community outreach and marketing efforts. The Front Office Assistant collaborates with the practice’s leadership to implement and maintain efficient systems that align with the practice’s goals. Additional responsibilities include managing front office tasks, assisting with strategic planning, and fostering a positive patient experience to enhance overall satisfaction and goodwill for the practice.

Requirements

• High school diploma or equivalent required
• Strong knowledge of dental terminology and insurance billing procedures
• Excellent organizational, communication, and problem-solving skills
• Detail-oriented with the ability to manage multiple tasks efficiently
• Clear understanding of confidentiality and patient privacy regulations

Nice To Haves

• Previous dental office experience preferred but not required
• Comfortable using dental practice management software (experience is a plus)
• Experience obtaining patient vitals (blood pressure, height/weight) preferred
• Experience taking dental X-rays preferred; certification a plus

Responsibilities

• Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to emails courteously and promptly
• Examine documents for missing information and update patient chart as necessary
• Accurately enter and update insurance information in patient records
• Educate patients about their insurance benefits and financial responsibilities
• Assist with preparing and printing claims
• Process pre-authorizations and update treatment plans
• Handle billing, co-pays, and other payments accurately
• Maintain and update patient records in compliance with HIPAA regulations
• Ensure the reception area is clean, well-organized, and presentable on a daily basis
• Monthly maintenance of coffee machine
• Check emails, faxes, and voicemails daily
• Assist with patient inquiries and provide information about dental services
• Assist in daily office coordination and communication between dental staff and patients
• Obtain patient vitals including blood pressure, height, and weight
• Assist with taking and processing dental and facial X-rays in accordance with practice protocols
• Accurately document all vitals and clinical data in the patient chart

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off (if applicable)
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED