Part-Time Front Office Assistant - Pinehurst NC

QualDerm Partners • Pinehurst, NC

8h • Onsite

About The Position

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is to educate, protect, and care for skin, providing comprehensive skin care for healthier and more beautiful skin. We aim to educate communities and healthcare professionals on skin health, including skin cancer prevention and achieving healthy skin through annual exams. We strive to make high-quality skin care accessible while fostering a rewarding work environment with competitive compensation and benefits, and an unmatched culture.

The Front Office Receptionist will be responsible for accurate and timely patient registration using medical systems and verifying patient insurance coverage with facility medical necessity tools. This role demands adherence to established policies and procedures while delivering exceptional customer service to physicians, patients, family members, and other medical professionals.

Requirements

• High School Diploma required
• 1 year of customer service experience in a healthcare office preferred
• Applicants must be currently authorized to work in the United States in a full-time basis.

Nice To Haves

• Associate's Degree preferred

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

• Competitive Pay
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one
• 6 paid holidays
• 1 floating holiday each year
• Exclusive Employee Discounts – Save on products and services
• Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED