Front Office Assistant - Crescent City - Closes 9/16/26

United Indian Health Se•Crescent City, CA

1d•$21 - $35•Onsite

About The Position

Greets clients at the reception desk and manages a multi-line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients. This role involves learning about American Indian culture and attending cultural presentations/training annually, understanding and complying with HIPAA and other confidentiality regulations, and maintaining a professional, organized, and clean working environment. The position adheres to accreditation and compliance guidelines and performs duties in accordance with UIHS mission, vision, and guiding principles.

Requirements

Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/ Training per year.
Understand and comply with HIPAA and other regulations concerning client confidentiality.
Customer service skills to include listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines.
High School diploma or equivalent (Level I).
Experience in a medical setting preferred (Level I).
Three (3) years direct experience in a front office medical setting OR Associates Degree and two (2) years direct experience in a front office medical setting (Level II).

Nice To Haves

Experience in medical setting preferred (Level I).

Responsibilities

Greet clients in a courteous and friendly manner.
Identify clients using at least two identifiers.
Answer the telephone courteously and efficiently, route calls, take accurate messages, and deliver them promptly.
Document calls in the client's chart.
Schedule and coordinate appointments, confirming them by telephone and mail.
Attempt to de-escalate client complaints and engage supervisors as needed.
Manage the client schedule system for optimal provider time utilization.
Communicate schedule changes and problems to Providers, FOA Supervisor, and Nurse Supervisor.
Obtain client information such as age, insurance coverage, and symptoms, and record it on prescribed forms.
Copy insurance cards and forward them to the billing office.
Provide client patient plan documents upon checkout.
Operate photocopiers, fax machines, and other office equipment.
Communicate with clinical staff to facilitate efficient client flow and meet client needs.
Communicate any emergency immediately to appropriate clinical staff and initiate codes as appropriate.
Scan client information to Electronic Medical Record if appropriate to clinic site.
Collect correct co-payments and balance the cash drawer daily if appropriate to clinic site.
Assist with distribution of client medications and maintain appropriate logs if appropriate to clinic site.
Provide general information about client care and answer the telephone.
Attend department and other assigned meetings.
Maintain a professional, organized, and clean working environment.
Adhere to accreditation and compliance guidelines/standards.
Perform all duties in accordance with UIHS mission, vision, and guiding principles.
Assist with training new staff (Level 2).
Assist in the development of departmental policy, procedures, and quality improvement activities (Level 2).
Assume independent responsibility for a specific clinical activity or function, such as coordinating client recall groups (Level 2).
Set up appointment schedules in the computer system (Level 2).
Maintain GSA logs and other routine logs, directing them to appropriate locations (Level 2).
Order office supplies (Level 2).
Manage room requisitions and coordinate meeting space allocation (Level 2).
Participate in accreditation preparation (Level 2).
Acquire customer service certifications/training related to the role (Level 2).
Partially cross-train to Medical Assistant, Client Records, or Member Services roles (Level 2).
Participate in leadership/management training (Level 2).