Front Office Assistant
About The Position
At Pony Express Dental, we believe great dentistry starts with a great team. Since 2017, we’ve been providing world-class, high-tech, and high-quality dental care to Eagle Mountain and the surrounding communities. As one of Utah’s most modern practices, we’re committed to delivering exceptional service in an environment that values comfort, efficiency, and innovation. Our team offers a wide range of services—including cleanings, fillings, implants, wisdom tooth removal, and IV sedation—creating opportunities to work with advanced technology while delivering the highest level of care. Every day, we focus on making dental visits comfortable, on-time, and positive for our patients, and that commitment begins with the people who make up our team. Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.
Requirements
- Dental office experienced 1 -2 years required
Nice To Haves
- Prior experience with Open Dental highly preferred
Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Maintain patient records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Benefits
- 3 weeks PTO & 8 Paid Holidays
- Paid Parental Leave
- Medical/Vision/Dental Benefits
- 401k Match
- Professional Growth and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
