Front Office Assistant

Amplifon•Merritt Island, FL

2d•Onsite

About The Position

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. The company is seeking passionate, driven individuals committed to making a difference daily by helping people rediscover the emotions of sound. For over 75 years, Miracle-Ear has been a leader in innovation and customer service, assisting over 50 million people with hearing loss through its 1,500 franchised and corporately owned retail clinics across the United States. Miracle-Ear is dedicated to improving customers' quality of life and gives back to local communities through the Miracle-Ear Foundation, where a portion of every hearing aid sold helps someone in need. Amplifon, the parent company, operates nearly 10,000 clinics in 26 countries and has been recognized as a "Top Employer 2025". The company fosters a culture of belonging and is an equal opportunity employer, valuing diversity and not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. They also offer accommodations during the interview process if required.

Requirements

High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficiency in Microsoft Office and Windows

Nice To Haves

Experience working in a healthcare setting is preferred

Responsibilities

Manage the customer journey
Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone
Drive customer appointments to support store performance by making outbound calls to potential and existing customers
Support store administration and operations
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
Contribute to the retail sales process
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives
Prepare customer appointments and engage in the sale of hearing aid accessories
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices