Front Office Assistant: Hoag Clinic Resource Pool

Hoag•Costa Mesa, CA

2h•$24 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, with referring physician offices, and with organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public according to established standards. The assistant greets visitors, answers telephones, and may be responsible for collecting copays, closing the cash drawer, and preparing month-end deposits. Key responsibilities include collecting initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. The position also assists with patient scheduling, including confirmations, cancellations, and rescheduling, ensuring prompt communication of any schedule changes to all appropriate parties. The Front Office Assistant utilizes various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information. They ensure patient charts are complete prior to procedures and may schedule patient tests as directed by medical staff orders. The role may require working in various departments, assisting clinical staff with patients and family members, and always maintaining patient confidentiality. Participation in continuous quality improvement processes and performing other assigned duties are also part of the role.

Requirements

Ability to perform a variety of clerical duties.
Proficiency in front office operations.
Ability to ensure even patient flow and continuous communication.
Courteous interaction with patients, families, and the public.
Ability to greet visitors and answer telephones.
Potential responsibility for collecting copays, closing cash drawers, and preparing deposits.
Skill in collecting initial demographic and clinical patient information.
Accurate data entry into the medical record.
Ability to compile and prepare charts.
Assistance with patient scheduling (confirmations, cancellations, rescheduling).
Prompt communication of schedule changes.
Proficiency in using various software for scheduling, charge entry, document management, and patient information entry.
Ensuring patient charts are complete prior to procedures.
Ability to schedule patient tests as directed.
Willingness to assist clinical staff with patients and family members.
Maintain patient confidentiality.
Participation in continuous quality improvement.

Responsibilities

Perform clerical duties and front office operations to support patient care activities.
Ensure even patient flow and continuous communication within the department, with referring physician offices, and organization staff.
Interact courteously with patients, their family members or surrogate decision makers, and the public.
Greet visitors and answer telephones.
Collect Copays, close the Cash Drawer and prepare Month End deposits.
Collect initial demographic and clinical patient information and accurately enter into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals, including clinical staff/Supervisors.
Maintain accurate information and utilize various software to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensure the patient chart has all required paperwork prior to the patient’s procedure.
As directed by medical staff orders, schedule patient tests to be performed as needed during patient stay.
Assist clinical staff as needed with patients and family members.
Maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.