Front Office Assistant

HighFive Healthcare•Opelika, AL

1d•Onsite

About The Position

Oral and Facial Surgery of East Alabama and West Georgia-Opelika is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up. The ideal candidate brings a willingness to learn, a kind and caring approach with patients, and a positive attitude.

Requirements

High school diploma or equivalent.
Excellent communication and customer service skills.
Strong attention to detail and ability to stay organized in a busy environment.
Positive attitude and a willingness to learn and support the team.

Nice To Haves

Previous receptionist or front office experience in a dental or oral surgery office preferred but not required. We are willing to train!

Responsibilities

Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
Accurately enter and manage patient information using EMR systems.
Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
File and follow up on insurance claims, ensuring proper documentation for timely processing.
Schedule and confirm clinical and surgical appointments.
Greet patients warmly upon arrival and assist with check-in and check-out processes.
Prepare patient charts and maintain daily schedules for the clinical team.
Maintain a clean and organized front desk area while multitasking efficiently.
Collaborate with team members to ensure a smooth and positive patient experience.