Front Office Assistant - Jewett Orthopedic Institute, Clermont

Orlando Health•Orlando, FL

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when required.
Obtain accurate and complete patient demographic and insurance information.
Process requests for medical records according to Orlando Health and department-specific policies and procedures.
Adhere to and help assure compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and actively engage in improving the overall patient satisfaction experience.
Interact with patients and families in a professional manner.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other applicable federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with standards of regulatory and accrediting agencies.
Use supplies efficiently.
Assist the billing service as requested.