Front Office Assistant

OSF HealthCare•Galesburg, IL

6d•Onsite

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

High School or GED equivalent
Customer service experience
Typing skills
Filing skills
Telephone skills
Basic Microsoft application proficiency
Excellent Customer Service skills

Nice To Haves

Basic knowledge of medical terminology
Basic knowledge of ICD-10 codes
Basic knowledge of CPT codes
Electronic Medical Record experience

Responsibilities

Provides exceptional customer service to patients, families, and support systems.
Acts as the first point of contact, creating a positive first impression of OSF’s services.
Performs reception and clerical duties in a medical practice front office.
Adheres to department guidelines for scheduling and registration.
Collaborates with patients, providers, office staff, and insurance companies to meet patient needs.
Communicates with insurance companies to determine patient benefits.
Completes prior-authorizations.
Handles incoming and outgoing patient calls.
Collects co-pays.
Schedules appointments and procedures for patients.