Front Office Assistant - Pediatric Adolescent GYN, Downtown Orlando
About The Position
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Orlando Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes: Medical, Dental, Vision, 403(b) Retirement Savings Plan, Health Savings Account (HSA), Flexible Spending Account (FSA), Paid Time Off (up to 5 weeks to start), Life Insurance, Extended Leave Plan (ELP), Family Care (childcare, elder care, pet care), Paid Parental Leave, Pet Insurance, Car Insurance, Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt. The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Requirements
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Benefits
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
