Front Office Assistant: Hoag Medical Group

Hoag•Costa Mesa, CA

1d•$24 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public. Responsibilities include greeting visitors, answering telephones, potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record and compiling charts. They will assist with patient scheduling, including confirmations, cancellations, and rescheduling, and ensure prompt communication of schedule changes. Maintaining accurate information and utilizing various software for scheduling, charge entry, document management, and patient data entry is crucial. The role also ensures patient charts have all required paperwork before procedures and may schedule patient tests as directed by medical staff orders. The position may require working in various departments, assisting clinical staff with patients and family members, and always maintaining patient confidentiality. Participation in continuous quality improvement and performing other assigned duties are also part of the role.

Requirements

High School Graduate or equivalent education and experience required
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required
1200-30203 HMG HB HHC 19582 Peds - BLS Required
1200-50003-HMG NB HHC 500 Peds - BLS Required after 90 days after hire date

Nice To Haves

Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
Bachelor’s degree in healthcare-related field preferred
BLS Certification

Responsibilities

Perform a variety of clerical duties and front office operations in support of patient care activities.
Ensure even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interact with patients, their family members or surrogate decision makers, and the public courteously.
Greet visitors and answer telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collect initial demographic and clinical patient information and accurately enter into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintain accurate information and utilize various software to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders, schedule patient tests to be performed as needed during patient stay.
Assist clinical staff as needed with patients and family members.
Always maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.