Front Office Assistant

Gen4 Dental•Upper Arlington, OH

7h•Onsite

About The Position

We are looking for an experienced, dependable, and patient-focused Front Office / Hygiene Coordinator who takes pride in delivering exceptional customer service and supporting a smooth, efficient schedule. Our ideal candidate naturally leads with warmth and professionalism. They are confident managing insurance verification, patient forms, and technology-based check-in systems, while maintaining accuracy and attention to detail. This person is highly organized and proactive, with a strong ability to manage hygiene schedules, fill open appointments, and support recare systems through thoughtful and consistent patient outreach. They are comfortable making outbound calls and understand how important follow-up is in maintaining continuity of care. We are seeking someone who can multitask, pivot quickly, and stay focused in a fast-paced environment. Schedule changes, provider preferences, and evolving patient needs do not overwhelm them — instead, they adapt with calm efficiency and a positive attitude. Strong communication skills are essential. This role requires professional phone etiquette, timely email management, and clear documentation handling to keep the office running smoothly behind the scenes. Most importantly, we want a team member who embraces our core values, shows up with optimism, and believes in continuous learning and growth. They welcome change, take initiative, and choose to have only good and great days — contributing to a collaborative, supportive workplace where patients feel genuinely cared for. If you are detail-oriented, service-driven, and energized by being an integral part of a compassionate dental team, we would love to meet you.

Requirements

Customer service experience
Professional phone etiquette
Timely email management
Clear documentation handling
HIPAA Privacy Practices knowledge

Nice To Haves

Dental office experienced

Responsibilities

Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary