Front Office Assistant-Ocoee-Family Medicine-Orlando Health Physician Associates
About The Position
Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers delivering care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, they cater to patients of all ages and through all life stages. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. Orlando Health Physician Associates offers convenient locations across Central Florida, providing easy access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health is committed to providing comprehensive benefits, including career-growing educational programs and well-being services, starting from day one. The front office assistant supports the daily activities of ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals, under the supervision of various management roles.
Requirements
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting.
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Benefits
- career-growing FREE education programs
- well-being services
- benefits that go beyond the expected
- flexibility wherever possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
