Front Office Assistant

IRONTON AND LAWRENCE COUNTY AREA COMMUNITY • Ironton, OH

19h • Onsite

About The Position

Working with the Ironton-Lawrence County Community Action Organization Team is more than just a job; it is a mission. The ILCAO is a role model community agency that positively impacts people's lives. If helping people in our community overcome significant obstacles, like losing their jobs or changing careers, finding excellent housing and award-winning healthcare, or even assisting children in getting the foundations of an outstanding education, sounds exciting, then we want to meet you. Our mission is to measurably improve the well-being of our community by providing opportunities for those in need. The ILCAO has over a dozen departments that provide services ranging from education and health care to large-scale economic development projects. Our departments provide services that touch every aspect of life, and our employees are mission-driven agents of change in Lawrence County. We believe we can each experience the positive change we want to see in our area. The Front Office Assistant is responsible for delivering exceptional customer service to patients and their families. This position serves as the first point of contact, greeting patients, answering phones, and assisting with the registration and check-in process. The Front Office Assistant obtains and verifies financial and demographic information, promotes the use of patient portals and telehealth services, and ensures all documentation is accurate and complete. With a focus on confidentiality, professionalism, and efficiency, this role helps create a welcoming and organized front office environment that supports smooth daily operations.

Requirements

• High School Diploma or equivalent required
• One year of experience in a medical office or similar customer service role

Nice To Haves

• Knowledge of medical terminology and insurance processes is a plus

Responsibilities

• Delivering exceptional customer service to patients and their families
• Serving as the first point of contact, greeting patients, answering phones, and assisting with the registration and check-in process
• Obtaining and verifying financial and demographic information
• Promoting the use of patient portals and telehealth services
• Ensuring all documentation is accurate and complete
• Helping create a welcoming and organized front office environment that supports smooth daily operations

Benefits

• Medical Insurance
• Company paid single Dental and Vision coverage
• Paid holidays
• Personal days
• Vacation time
• Sick time
• 403b with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees