Front Office Assistant: Sleep Center

Hoag • Newport Beach, CA

1d • $24 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and continuous communication within the department, with referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. They will assist with patient scheduling, including confirmations, cancellations, and rescheduling, ensuring prompt communication of schedule changes to all appropriate parties. The role requires maintaining accurate information and utilizing various software for scheduling, charge entry, document retrieval and scanning, and patient data entry. Ensuring patient charts have all required paperwork before procedures and ordering patient tests as directed by medical staff are also key duties. The position may require working in various departments and assisting clinical staff with patients and family members, always maintaining patient confidentiality and participating in continuous quality improvement processes. Other duties as assigned.

Requirements

• High School Graduate or higher
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• BLS Certification required (specific codes provided, to be obtained after hire date if not current)

Nice To Haves

• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred
• BLS Certification preferred

Responsibilities

• Perform clerical duties and front office operations to support patient care activities.
• Ensure smooth patient flow and continuous communication within the department, with referring physician offices, and organization staff.
• Interact courteously with patients, their family members or surrogate decision makers, and the public.
• Greet visitors and answer telephones.
• Potentially collect copays, close the cash drawer, and prepare month-end deposits.
• Collect initial demographic and clinical patient information and accurately enter it into the medical record.
• Compile and prepare patient charts.
• Assist with patient scheduling, including confirmations, cancellations, and rescheduling.
• Promptly communicate schedule changes to all appropriate locations and individuals.
• Maintain accurate information and utilize various software for scheduling, charge entry, document retrieval/scanning, and patient data entry.
• Ensure patient charts have all required paperwork prior to procedures.
• Order patient tests as directed by medical staff orders.
• Work in various departments as needed.
• Assist clinical staff with patients and family members as needed.
• Maintain patient confidentiality.
• Participate in the continuous quality improvement process.
• Perform other duties as assigned.

Benefits

• Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED