Front Office Assistant - Erie, PA

Crossroads Treatment Centers • Erie, PA

9h • Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and maintain a friendly, professional attitude towards patients. The role involves guiding new patients through their intake process, collecting samples for drug screens, maintaining financial records, and coordinating with medical and clinical staff. This position offers the opportunity to make a daily impact and contribute to saving lives by providing accessible, evidence-based treatment for opioid use disorder.

Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service to patients.
• Check in patients and receive payments.
• Assist in daily operations.
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Mileage reimbursement (if applicable)
• Community events that promotes belonging and education
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED