Front Office Assistant: Hoag Clinic Resource Pool

Hoag•Costa Mesa, CA

2d•$24 - $34

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and effective communication within the department, with referring physician offices, and with organization staff. This role involves courteous interaction with patients, their family members or surrogate decision-makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, and potentially collecting co-pays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. They will assist with patient scheduling, including confirmations, cancellations, and rescheduling, ensuring prompt communication of any schedule changes to all appropriate parties. Maintaining accurate information and utilizing various software for scheduling, charge entry, document scanning, and patient data entry is crucial. The role also ensures patient charts contain all required paperwork before procedures and may schedule patient tests as directed by medical staff orders. The position may require working in various departments, assisting clinical staff with patients and family members, and always maintaining patient confidentiality. Participation in continuous quality improvement processes and performing other assigned duties are also part of the role.

Requirements

Ability to perform a variety of clerical duties and front office operations.
Skill in interacting courteously with patients, family members, and the public.
Proficiency in greeting visitors and answering telephones.
Experience in collecting co-pays, closing cash drawers, and preparing deposits (potential).
Ability to collect and accurately enter demographic and clinical patient information into medical records.
Skill in compiling and preparing charts.
Experience with patient scheduling, including confirmations, cancellations, and rescheduling.
Ability to communicate schedule changes promptly.
Proficiency in using various software for scheduling, charge entry, document scanning, and patient data entry.
Ability to ensure patient charts are complete prior to procedures.
Capability to schedule patient tests as directed by medical staff.
Willingness to work in various departments as needed.
Ability to assist clinical staff with patients and family members.
Commitment to maintaining patient confidentiality.
Willingness to participate in continuous quality improvement processes.

Responsibilities

Perform clerical duties and front office operations to support patient care activities.
Ensure smooth patient flow and continuous communication within the department, with referring physician offices, and organization staff.
Interact courteously with patients, their family members or surrogate decision makers, and the public.
Greet visitors and answer telephones.
Potentially collect co-pays, close the cash drawer, and prepare month-end deposits.
Collect initial demographic and clinical patient information and accurately enter it into the medical record.
Compile and prepare patient charts.
Assist with the coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling.
Promptly communicate schedule changes to all appropriate locations and individuals, including clinical staff/supervisors.
Maintain accurate information and utilize various software for scheduling, charge entry, document scanning, and patient data entry.
Ensure patient charts have all required paperwork prior to procedures.
Schedule patient tests as directed by medical staff orders.
Work in various departments as needed.
Assist clinical staff with patients and family members as needed.
Maintain patient confidentiality at all times.
Participate in the continuous quality improvement process.
Perform other duties as assigned.