Front Office Assistant: Hoag Medical Group
About The Position
The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves courteous interaction with patients, their family members or surrogate decision makers, and the public according to established standards. The assistant may collect copays, close the cash drawer, and prepare month-end deposits. Key responsibilities include collecting initial demographic and clinical patient information and accurately entering it into the medical record, compiling and preparing charts, and assisting with patient scheduling (confirmations, cancellations, rescheduling). Prompt communication of schedule changes to all appropriate locations and individuals, including clinical staff/supervisors, is essential. The role requires maintaining accurate information and utilizing various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information. Ensuring patient charts have all required paperwork prior to procedures and ordering patient tests as directed by medical staff are also part of the duties. The position may require working in various departments, assisting clinical staff with patients and family members, and always maintaining patient confidentiality. Participation in the continuous quality improvement process and performing other assigned duties are expected.
Requirements
- Ability to perform clerical duties and front office operations.
- Ability to interact courteously with patients, family members, and the public.
- Proficiency in collecting and entering patient information accurately into the medical record.
- Skills in patient scheduling, including confirmations, cancellations, and rescheduling.
- Ability to communicate promptly and effectively.
- Proficiency in using various software for scheduling, data entry, document management, and patient information.
- Ability to maintain patient confidentiality.
- Willingness to participate in continuous quality improvement processes.
Nice To Haves
- Experience in a medical group setting.
- Experience with medical terminology.
- Experience with medical record systems.
- Experience with cash handling and deposit preparation.
Responsibilities
- Perform clerical duties and front office operations to support patient care activities.
- Ensure even patient flow and continuous communication within the department, with referring physician offices, and organization staff.
- Interact courteously with patients, their family members or surrogate decision makers, and the public.
- Greet visitors and answer telephones.
- Collect copays, close the cash drawer, and prepare month-end deposits.
- Collect initial demographic and clinical patient information and accurately enter it into the medical record.
- Compile and prepare charts.
- Assist with coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling.
- Promptly communicate schedule changes to all appropriate locations and individuals, including clinical staff/supervisors.
- Maintain accurate information and utilize various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information.
- Ensure patient charts have all required paperwork prior to procedures.
- Order patient tests as directed by medical staff orders during patient stay.
- Assist clinical staff as needed with patients and family members.
- Maintain patient confidentiality at all times.
- Participate in the continuous quality improvement process.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
