Front Office Assistant

Gen4 Dental•Austin, TX

2d•$25 - $26

About The Position

At Austin Family Dentistry, our team is the heart of the exceptional care we provide. With many team members serving patients for 25 years or more, our office offers continuity, familiarity, and a warm, welcoming environment that patients truly appreciate. Staff members are carefully selected for their dedication, compassion, and passion for dentistry, creating a professional culture centered on learning, growth, and patient-focused care. The team works together to ensure every patient feels comfortable, supported, and confident in their dental experience. Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care.

Requirements

Prior Dental Office experienced required - minimum 5 years working in a Dental Practice

Responsibilities

Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary