Front Office Assistant Manager

Omni Hotels & Resorts•Indianapolis, IN

1d•Onsite

About The Position

The Omni Severin Hotel, a four-diamond luxury hotel in downtown Indianapolis, seeks a Front Office Assistant Manager. The hotel elegantly combines the grandeur of the early 1900s with modern amenities and superior service, offering memorable experiences near leisure, business, and cultural attractions. Associates at the Omni Severin Hotel enjoy a safe and nurturing environment. The role involves working closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Requirements

Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Four year college degree
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.

Nice To Haves

preferably in the hospitality industry

Responsibilities

Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.