Front Office Assistant (Bilingual)

Associa•Annandale, VA

19h•Onsite

About The Position

The Front Office Assistant will provide administrative support to community homeowners, residents, members of the Board of Directors, Committee members and fellow association co-workers. Fluency in English and Spanish is required.

Requirements

2+ years of experience as an administrative assistant in an office setting.
Fluent in English and Spanish is required.
Excellent communication skills, written and spoken, are required.
Friendly, outgoing, and team oriented.
Customer service driven, career minded, and self-managed.
Proactive in work habits, takes ownership and initiative of responsibilities.

Nice To Haves

Administrative experience from the HOA, leasing, apartment, hotel, hospitality industries are desired.

Responsibilities

Monitor front office.
Meet and greet homeowners, visitors, vendors and contractors.
Research and respond to inquiries via in-person, over the phone or by email.
Create, mail and email correspondence to homeowners, board of directors and committee members.
Data enter homeowner information in the database and update as needed.
Organize and file documents.
Walk and inspect the property to ensure HOA rules, regulations, and guidelines are met.
Send out HOA Code violation letters to homeowners.
Follow up with homeowners to ensure the HOA Code violation was corrected.
Assist homeowners and Board of Directors with architectural review process, forms and paperwork.
Other duties as requested.