Front Office and Pension Communications Associate

Manion, Wilkins & Associates Ltd.•Toronto, ON

12d•CA$50,000 - CA$60,000•Hybrid

About The Position

We are looking for a motivated and service-oriented Front Office & Pension Communications Associate to join our Pension Services team in Woodbridge. This is an excellent opportunity for a recent graduate from a Business Administration or related program who is looking to launch their career in a professional, client-focused environment. In this role, you will serve as the first point of contact for members and visitors while supporting key pension administration processes behind the scenes. You will play a critical role in delivering a positive member experience, supporting the intake and processing of pension applications, and ensuring the accuracy and confidentiality of sensitive information.

Requirements

Recent graduate with a Diploma or Degree in Business Administration or a related field
1–2 years of customer service experience, ideally in a role involving in-person interaction with clients or customers (e.g., retail, hospitality, banking, or office reception)
Strong customer service mindset with a positive, professional demeanor
Excellent communication skills (verbal and written)
Strong interpersonal skills with a demonstrated ability to collaborate effectively in a shared role, maintain positive working relationships, and contribute in a team-first environment
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and ability to handle sensitive situations with tact
Proficiency in Microsoft Office and ability to learn new systems quickly

Nice To Haves

Exposure to or familiarity with using AI tools in a professional or academic setting (e.g., research, drafting communications, process support) is considered an asset
Ability to speak Italian or Portuguese is considered an asset, but not required

Responsibilities

Serve as the first point of contact for visitors and members, providing professional, friendly, and knowledgeable service
Respond to pension-related inquiries and guide members through applications, eligibility requirements, and option selections
Receive and register incoming pension applications, ensuring completeness and following up on missing information
Process pension option packages and elections with a high degree of accuracy and attention to detail
Prepare and distribute outgoing pension documentation via secure email or mail
Monitor shared inboxes and respond to internal requests promptly and professionally
Provide administrative support to the Pension Services team, including document handling and scheduling
Assist with coordination of meetings and events, including support for Board meetings
Maintain an organized, professional front office environment