Front Office Agent

Casino Rama Resort•Rama, ON

5d•Onsite

About The Position

As the Front Office Agent, you set the tone for the guest experience. You start the Gateway experience for our visitors by delivering a welcoming energy that helps ensure a memorable experience for our guests. If you love working with the public, being part of a growing and supportive team, Gateway wants to hear from you.

Requirements

Front Desk experience in a fully automated hospitality environment is preferred.
Hotel and Hospitality Diploma is preferred.
Excellent customer service skills
Ability to work well in a fast-paced business environment and well under pressure.
Able to talk and type at the same time and be able to type 60 WPM (will be tested).
Ability to communicate effectively, both verbally and in writing.
Ability to walk and stand for prolonged periods (regular work shift is eight hours).
Able to bend twist and lift up to 50 pounds.

Nice To Haves

Knowledge of LMS, CRS, VISION, MAGMA, and WEBWORKS are an asset.

Responsibilities

Completes all daily shift check lists.
Pre-registers incoming bus groups and packages.
Provides retail quotes and reservations as required.
Checks guests in and out, utilizing the CRS and LMS system.
Provides guests with information regarding daily events to prompt our services and products.
Responds to guests concerns, comments, and questions in a professional and timely manner.
Maintains guest confidentiality.
Handles all transactions in an accurate manner; report errors immediate to supervisors.
Performs all billing, discounted rates and retail rates billing as required.
Completes daily reports as assigned by management and other duties assigned by management.