Front Office Agent

AccorHotel • San Diego, CA

1d • Onsite

About The Position

Front Desk Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts. Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards. Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue keys and post miscellaneous charges as requested. Handle mail, packages, and facsimiles in the absence of the concierge. Create reservations for guests who are at the desk or who call in after hours Assist the bellman in storing any luggage. Additional duties as necessary and assigned.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort operations, its services, and facilities.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch.

Nice To Haves

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.

Responsibilities

• Greeting guests with a friendly and sincere welcome
• Registering guests and handling cash
• Maintaining proper record keeping for guest accounts
• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying reservation, address, and credit information, while meeting all required 5-Star standards.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue keys and post miscellaneous charges as requested.
• Handle mail, packages, and facsimنیs in the absence of the concierge.
• Create reservations for guests who are at the desk or who call in after hours
• Assist the bellman in storing any luggage.
• Additional duties as necessary and assigned.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed