Front Office Agent

Pacific Palms Resort•City of Industry, CA

13d•Onsite

About The Position

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Responsible for understanding the basic tenets of Rooms Merchandizing & integrating that knowledge with selective selling techniques to sell the right rooms to the right customers at the right rate. To provide assistance & services for guests in order to ensure guest satisfaction. Consistently employ our operating vision and principles throughout the check in and check out process and while interacting with our guests at all times.

Requirements

Excellent guest service skills required
Ability to multitask
Friendly and hospitable attitude
Inherent willingness and desire to please people
Any and all reasonable requests of management
Must possess excellent verbal & written communication skills.
Must have good math skills.
Able to stand for long periods of time.
Must be able to exhibit excellent face to face customer service skills.
Willing to work varied shifts and days.
Must have a professional attitude and appearance.
Prior knowledge of Opera ideal.
Asian language skills a plus.
Excellent customer service practices
Adherence to departmental and property standards and procedures
Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff

Nice To Haves

Prior knowledge of Opera ideal.
Asian language skills a plus.

Responsibilities

To be thoroughly acquainted with all check-in & checkout procedures and policies.
To be able to make, change & cancel reservations.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all Resort facilities, outlets and hours of operation.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.
Must be able to complete multiple tasks for guest in a timely & efficient manner.
Consistently adhere to all resort policy and procedures
Consistently meet and greet all guests and provide exceptional guest service in handling all requests.
Post charges as required
Responsible for assisting in the Resort cross marketing initiatives
Responsible for up-selling to generate incremental room revenues
Consistently answer the telephone in 3 rings and use proper greetings
Retains responsibility for a $300 bank, and is responsible for handling all incoming and outgoing cash accurately
Responsibility for effective utilization of resources to assist guests with all requests
Never say “no”. You must find a way to satisfy the guest needs at all times.
Maintain and sell resort gift cards
Maintain a clean and organized work area