Front Office Agent

Lore Group•Washington, DC

4d•Onsite

About The Position

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Requirements

Strong customer service skills.
Excellent communication skills; both verbal and written.
Exceptional organizational skills.
Ability to multitask while maintaining a positive attitude.
Full flexibility is required to include evenings, weekends and holidays.

Nice To Haves

A minimum of 1-2 years' experience is preferred but not required

Responsibilities

Greet guests in a warm, personable, sincere and friendly manner
Process guest arrivals and departures
Modify guest reservations as needed
Answer phone calls, emails and guest inquiries in a timely manner
Collaborate and communicate with all departments to ensure seamless guest satisfaction
Comply with all company policies and procedures and maintain guest confidentiality
Perform other duties as assigned by Front Office Leadership

Benefits

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs