FRONT OFFICE AGENT- SWING SHIFT

Tamaya Enterprises Inc. d • Santa Ana Pueblo, NM

10d • Onsite

About The Position

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience.

Requirements

• High School Diploma or GED required.
• Must be 21 years or older.
• Strong knowledge in PMS (Property Management Systems) is required.
• A smartphone capable of running company applications and communication systems is required.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Work schedule flexibility consistent with needs of the business.
• Must be able to attend all required staff meetings and training sessions.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
• Maintain a strict level of confidentiality regarding company information.
• Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Proven ability to provide outstanding guest service.
• Proven ability to handle conflict situations.
• Must have excellent problem-solving abilities.
• Must have strong analytical skills.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Nice To Haves

• V1 experience is preferred.
• Strong interpersonal, motivational, and leadership qualities.

Responsibilities

• Accurately and efficiently processes hotel reservations, registrations, and settlements.
• Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction.
• Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless.
• Ensures every guest interaction is courteous and informative without any exception.
• Remains exceptionally calm and focused to guest needs including being under high stress interactions.
• Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
• Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts.
• Responsible for posting charges, settling folios resolving due-outs, and completing express check outs.
• Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization.
• Maintains knowledge of the property, community, to and from directions, and special events.
• Keeps all guest and non-published department information confidential.
• Takes personal responsibility for delivering excellent guest experience.
• Welcomes corrective and/or constructive feedback.
• Perform other duties as assigned.

Benefits

• If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED