Front Office Agent
InterContinental The Clement Monterey•Monterey, CA
•Onsite
About The Position
InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join our team. As the first point of contact for our guests, this role is essential in creating memorable guest experiences from arrival through departure. If you are passionate about hospitality, enjoy engaging with people, and thrive in a fast-paced luxury hotel environment, we would love to meet you!
Requirements
- Minimum 1 year of customer service experience in hospitality or a related field preferred
- Strong communication and interpersonal skills
- Comfortable using computers, email, and hotel systems
- Ability to multitask and remain composed in a fast-paced environment
- Flexible schedule availability, including weekends and holidays
- Bilingual candidates are encouraged to apply
Nice To Haves
- Prior hotel experience is a plus
Responsibilities
- Welcome guests with warm and personalized service
- Perform guest check-ins and check-outs efficiently
- Answer phones and assist guests with reservations, directions, recommendations, and hotel information
- Handle guest requests and resolve concerns professionally
- Promote hotel amenities and services to enhance the guest experience
- Accurately handle cash, credit card transactions, and billing procedures
- Communicate effectively with all hotel departments to ensure seamless guest service
- Maintain professionalism and brand standards at all times
Benefits
- Hotel travel discounts
- Training and career development opportunities
- Recognition programs and associate events
- 401(k) participation opportunities
- A collaborative and team-oriented environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
