Front Office Agent (Full Time)
About The Position
The Front Office Agent is responsible for greeting and assisting guests in a friendly manner according to resort standards. This role involves renting and assigning rooms, maintaining records of vacant/occupied rooms, and managing the front desk for guest registration, check-outs, information, and assistance. The agent will also handle keys, mail, and messages, coordinate with housekeeping and engineering on guest complaints, and manage guest accounts by making entries for charges and credits. Additionally, the role requires managing a bank and handling cash/coupon transactions according to policies, and assisting guests with restaurant reservations and transportation in the absence of a concierge.
Requirements
- Must be pleasant, smiling and friendly.
- Must be able to read and write to effectively perform job functions.
- Must be able to perform general cashiering procedures.
- Must be able to multi-task.
- Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties.
- Proper and professional telephone etiquette.
- Able to deal with irate guests and remain calm and friendly.
- Able to work under pressure, manage stressful situations, and multi-task.
Nice To Haves
- Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities.
Responsibilities
- Greet and assist guests in a friendly manner according to resort standards.
- Rent and assign rooms.
- Keep a record of vacant/occupied rooms.
- Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages.
- Coordinate with housekeeping and engineering departments on guest complaints.
- Make entries for charges and credits to accounts, perform incidental tasks relating to guest account.
- Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures.
- Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed.
- Upsell rooms.
- Inform guests of the resort’s Ocean Awareness Program.
- Respond to emergency situations, according to hotel procedures.
- Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person.
- Coordinate with bell staff on delivery of items to and from the guest rooms.
- Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching).
- Perform other related duties as assigned or required.
- Generate reports as required.
- Escort guests to their room upon check-in if needed.
- Assist other positions in the department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
