Front Office Agent Overnight (Part-Time)
About The Position
Loews Atlanta Hotel is seeking a warm and welcoming Front Office Agent to be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you will combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You will thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. The hotel is located in vibrant Midtown, steps from MARTA and major attractions, and features 414 guestrooms, over 40,000 square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.
Requirements
- Ability to stand and walk for long periods of time required.
- Ability to work weekends, evening, holidays as necessary/required.
Nice To Haves
- Minimum of one (1) year guest service experience in hotel hospitality preferred.
- Experience with previous Property Management System, preferred Opera System.
Responsibilities
- Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
- Assign rooms that meet guest preferences and special requests.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Maintain knowledge of upcoming events, group bookings, and banquet orders.
- Perform check-out procedures and handle cash transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies with professionalism, prioritizing guest and team member safety.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Required to attend all mandatory training sessions and meetings.
- Perform other duties as assigned.
Benefits
- Competitive health & wellness benefits
- 401(k) & company match
- Paid Sick Days, Vacation, and Holidays
- Paid Bereavement
- Paid Pet Bereavement
- Training & Development opportunities
- career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates
- other discounts, perks and more
- Subsidized Parking Rates
- Complimentary meals in Team Member Café while working
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
