Front Office Agent - Rooms

Grand Bohemian Charleston•Charleston, SC

11d•Onsite

About The Position

Discover an extraordinary career opportunity at Grand Bohemian Charleston, Autograph Collection, a luxury boutique hotel located in the heart of Charleston’s historic district. Just steps from iconic landmarks, vibrant shopping, and acclaimed dining, this art-infused property blends Southern charm with European elegance and bold bohemian design. With 50 beautifully designed rooms and suites, a rooftop restaurant and terrace with stunning city views, a one-of-a-kind wine blending experience, and an impressive art gallery on-site, this hotel delivers a unique guest experience rooted in creativity and culture. Team members here enjoy being part of a vibrant hospitality environment where luxury meets artistic expression, and every day brings the opportunity to create memorable moments for guests in one of the Southeast’s most beloved destinations. Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction