Manager - Howard Head Business Operations

Vail Health Hospital•Vail, CO

About The Position

We’re looking for a collaborative, organized, and people‑focused leader to oversee front office operations and administrative analyst functions for Howard Head. In this full‑time role, you’ll support our non‑clinical teams, ensure smooth day‑to‑day operations, and help create a positive, professional environment where Vail Health Values are lived every day. You’ll also serve as a key liaison across departments and play an important role in supporting our mission.

Requirements

2 years of healthcare experience in a patient access environment required
4 years of previous supervisory experience required
Associate’s degree in business or a related field required

Nice To Haves

Bachelor’s degree in business preferred

Responsibilities

Lead the daily operations of non‑clinical staff across all Howard Head locations, including educators, schedulers, and patient representatives
Oversee registration, scheduling, payment collection, and general patient and staff inquiries
Support non‑clinical staff development through training, coaching, and ongoing performance management
Partner with the Analyst team to ensure accurate and timely coding and billing
Assist with analyzing service line profitability, identifying trends, and supporting cost‑effective, revenue‑positive decision‑making
Maintain equitable, fiscally responsible staff schedules, including PTO and sick‑call coverage
Collaborate with Directors to support front office budget oversight
Manage policies, procedures, education modules, training programs, and competency requirements for the non‑clinical team
Work with the department educator to deliver training and monitor ongoing learning needs
Monitor quality and consistency of non‑clinical operations, including developing and tracking key metrics
Provide leadership through onboarding, training, delegation, and maintaining a positive, professional work environment
Communicate constructively, resolve conflicts appropriately, and model Vail Health Values
Partner with leadership on quality improvement initiatives related to non‑clinical operations
Serve as a liaison between therapy staff, non‑clinical staff, physicians, office staff, and other departments
Lead regular team meetings and ensure strong communication across locations
Step in to perform front office functions when needed
Uphold Just Culture principles and maintain HIPAA compliance

Benefits

Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Medical
Dental
Vision
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Up to five weeks in your first year of employment and continues to grow each year.
403(b) Retirement plan with immediate matching
Life insurance
Short and long-term disability
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance