Business Operations Manager

Olly Olly•Austin, NC

About The Position

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. We aim to be the ultimate all-in-one platform for small-business growth — where automation, AI, and human expertise work together to deliver consistent, measurable results. We started as an agency and have helped thousands of clients succeed. Today, we’re in a pivotal transition to a SaaS-first company, building scalable systems that support high-volume execution without sacrificing quality. This is a true Operations role responsible for bringing clarity, structure, and executional rigor to the business. We’re hiring an Operations Manager to build, run, and continually optimize HubSpot and our connected GTM systems as the operational backbone of our revenue engine. You will not own GTM strategy. You will operationalize it — translating leadership direction into clean, reliable, scalable systems. You’ll report to the VP of Sales Operations, partner closely with Sales, Marketing, and Customer Success leaders, and manage 2 operations specialists or contractors as we scale. You will design, build and execute cross-functional strategies into clear processes. You will be responsible for managing vendor relationships, overseeing integrations. You will be working in the following environment: Leading a small team of operations specialists supporting GTM and internal operations Managing internal helpdesk for a ~300-employee organization, in partnership with IT Owning the organization-wide HubSpot instance as the GTM system of record Sharing ownership of critical systems and integrations—including Jira, telephony, lead routing, and the broader GTM tech stack—across native and API-based integrations Supporting a high-volume outbound Sales motion with significant daily activity Supporting Account Management teams on customer management workflows Working closely with Product and Engineering on system processes and data flows Supporting cross-functional GTM initiatives from planning through execution Providing performance reporting and operational insights to the leadership

Requirements

Must have experience managing 2-5+ people.
Experience managing small teams (2–5+ direct reports)
Operations experience in fast-paced, high-volume environments supporting large sales and/or support organizations, where teams handle frequent, transactional customer interactions and serve multiple internal stakeholders with competing priorities.
Must have experience working with Hubspot.
Expertise with HubSpot, ideally with hands-on administrative ownership
You must have administrator level experience with Hubspot.
Hands on experience creating workflows and campaigns in support of Sales, Customer Success and Helpdesk work spaces.
Expertise with Jira, ideally with hands-on administrative ownership
Pandadoc or similar tool experience.
Expertise owning and maintaining critical tech stack integrations, such as digital contract software and lead routing tools
Aloware or similar tool experience.
Experience integrating and managing telephony systems at scale (200+ users), including high-volume outbound/inbound dialing, as part of a broader operations stack
Hands-on experience building, troubleshooting, and scaling API-driven integrations using platforms such as Make (Integromat) and Zapier, including authentication, data mapping, error handling, and monitoring.
Hands on with API Integration experience.
Working knowledge of APIs and webhooks, including how data flows between systems, common integration failure modes, and how to troubleshoot issues in partnership with engineering
This role is accountable for ensuring that systems, integrations, and processes are not only implemented, but measurable, reliable, and delivering clear business outcomes at scale.

Nice To Haves

Javascript experience is nice to have, but at a minimum must be able to partner with technical/engineering partners that do have a technical understanding of javascript.
Working knowledge of JavaScript concepts; hands-on experience is a plus, but at minimum the ability to partner effectively with engineering teams and understand JavaScript-based logic, constraints, and tradeoffs
Experience working with Stripe Data.
Experience working with Stripe data, or partnering on Stripe integrations, including upcoming implementations related to billing, payments, subscriptions, and revenue reporting
Experience integrating tools and processes .
Engineering Background or Engineering Degree is a plus .
An engineering background or formal engineering education is a plus, but not required
Experience working in a Sales Operations or Revenue Operations function, with a strong understanding of how to partner with sales leadership to use systems, process, data, and lead routing to improve sales rep performance and productivity
Experience partnering with revenue leadership and contributing to broader revenue reporting beyond HubSpot, including connecting detailed sales and customer success activities to longer-term revenue performance and business outcomes
Experience with customer segmentation and operating multiple support and service models in parallel (e.g., self-serve, pooled support, and dedicated account ownership), including understanding how systems, routing, and processes differ by segment

Responsibilities

Operational Ownership & Execution Own the execution of cross-functional GTM initiatives end-to-end, from planning through steady-state operation Serve as the single point of accountability for operational outcomes, not just implementation Translate leadership direction into clear execution plans, sequencing work and making tradeoffs as needed Proactively identify breakdowns in process, ownership, data, or execution and drive resolution Ensure initiatives ship with defined success metrics, monitoring, and escalation paths
Process Design, Standardization & Governance Design, document, and maintain clear, scalable SOPs across GTM and internal operations Standardize workflows across teams to reduce ambiguity, errors, and operational friction Establish and enforce operational standards, SLAs, and expectations consistently Continuously refine processes based on performance data, feedback, and changing business needs
Systems, Tooling & Integrations Own and administer core business systems, including HubSpot and related GTM tools Oversee critical integrations across the tech stack (e.g., CRM, telephony, lead routing, contracts, billing), including native and API-based integrations Ensure systems are reliable, usable, and aligned with real-world team workflows Balance speed of execution with data integrity, system stability, and long-term scalability Partner with Engineering, Product, and IT to troubleshoot issues and implement system improvements
Reporting, Insights & Outcomes Build and maintain operational and performance reporting for GTM and leadership teams Ensure data accurately reflects frontline activity and rolls up into meaningful business insights Connect day-to-day sales and customer success actions to broader revenue and performance trends Surface risks, bottlenecks, and opportunities proactively using data and system signals
Team Leadership & Cross-Functional Partnership Lead and develop a small team of operations specialists and/or contractors Prioritize and delegate work to ensure focus on highest-impact initiatives Partner closely with Sales, Marketing, Customer Success, Product, Engineering, IT, and Revenue leadership Act as a trusted operational partner who enables teams to execute effectively at scale