Business Operations Manager

T-Mobile • Bellevue, WA

6d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role serves as the Business Operations Manager for the Enterprise Program Office (EPO), owning the EPO rhythm of business and enabling consistent, high-quality execution across EPO governance domains (intake and tiering, portfolio visibility and sequencing, integrated readiness, delivery health and risk, and post-launch impact). The role ensures forums run effectively and stay decision-focused by driving agenda and pre-read discipline, action and decision tracking, and clear cross-team coordination. It also leads executive-ready communications through strong storytelling and visual design, creating polished leadership materials (AHM-style narratives, templates, and department communications) that translate complex work into clear decisions and aligned actions. Success is measured by improved forum effectiveness, faster decision velocity, consistent execution of the EPO operating model, and stronger stakeholder clarity and adoption.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Business Analysis (Required)
• Retail (Required)
• Store Operations (Required)
• Presentations (Required)
• Strategic Thinking (Required)
• Communication (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 4-7 years Experience in sales and operations environment. (Preferred)

Responsibilities

• Drive program completion and success by supporting senior leadership and collaborating with management teams
• Provide strategic guidance by identifying and analyzing critical priorities through partnership with cross-functional teams
• Identify and propose solutions to obstacles, assessing financial impacts on business and customer experience
• Lead creation of executive-ready storytelling and visuals, translating complex work into crisp narratives, clear recommendations, and polished readouts for leadership consumption.
• Analyze complex data and prepare executive-level presentations to inform decision-making and strategic discussions
• Facilitate leadership meetings and communication to ensure alignment and progress toward business objectives
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level