Front of the House Manager

Edmonds Village Senior Living•Edmonds, WA

10d•Onsite

About The Position

As Edmonds Village continues to grow, we are seeking a hospitality-focused leader who is detail-oriented, highly organized, an excellent problem solver, and experienced in scheduling, team leadership, and delivering exceptional customer service. The ideal candidate is reliable, professional, and passionate about creating an outstanding dining experience for residents and guests. Edmonds Village opened in September 2025 and is rapidly becoming the premier destination for active adults seeking exceptional dining, social engagement, and hospitality. Our residents enjoy restaurant-style dining at The Compass Rose and Portside Lounge, where service excellence is our daily standard. We all wear many hats to ensure our residents experience a lifestyle of convenience and excellence.

Requirements

Previous hospitality experience required
Basic computer proficiency
Positive attitude and ability to work well under pressure and fast-paced work environment
Ability to work in a team environment
Communicate effectively in English
Professional appearance and demeanor
Ability to multi-task and work in a fast paced environment

Nice To Haves

Supervisory experience preferred

Responsibilities

Deliver exceptional hospitality to residents and guests.
Greet residents by name and resolve concerns professionally.
Ensure resident satisfaction throughout every meal period.
Oversee breakfast, lunch, Happy Hour, and dinner service.
Coordinate service with the Culinary Director and kitchen team.
Manage seating, reservations, and dining room flow.
Ensure all FOH stations are stocked before each service.
Ensure training and compliance for all front of house servers.
Oversee Happy Hour operations and beverage service.
Ensure responsible service of beer, wine, and cocktails.
Maintain beverage stations, glassware, garnishes, and bar supplies.
Monitor resident satisfaction during Happy Hour.
Lead dinner service from opening through closing.
Ensure timely food delivery and accurate order execution.
Monitor dietary restrictions and resident preferences.
Complete dining room reset and closing duties.
Onboard, and train front-of-house team members.
Conduct performance coaching as needed.
Monitor labor costs and staffing levels.
Develop service standards and hold team members accountable for performance.
Partner with the Executive Culinary Director to enhance resident satisfaction and dining programs.
Analyze resident feedback and implement service improvements.
Lead, coach, and supervise FOH staff.
Conduct pre-shift meetings and employee training.
Coordinate and oversee front-of-house service for community events, holiday celebrations, marketing events, and private resident functions.
Maintain sanitation, safety, and health department compliance.
Monitor FOH inventory including coffee, alcohol, china, glassware, linens, and supplies.
Support with front of house monthly shift schedules.
Ensure all POS system requirements are met.
Ensure all processes and systems are in place as we grow for front of the house.