Front of the House F&B Manager-Crowne Plaza KC Kansas City, MO

Hotel Equities•Kansas City, MO

7d•$55,000 - $65,000•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front of the House F&B Manager for the Crowne Plaza KC Downtown in Kansas City, MO. The purpose of this role is to manage the functions of the hotel's Front of the House Food & Beverage department to achieve customer satisfaction and quality service while meeting/exceeding financial goals. This position will also assist in the Banquets department as directed and is responsible for the day-to-day operations of these areas. The manager will operate within the assigned budget, marketing plans, and objectives, providing warm, knowledgeable service and helpful guidance to guests.

Requirements

High School diploma /Secondary qualification or equivalent.
Minimum of 2 years of Food & Beverage leadership experience.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions following policies and procedures for guidance and keeping the Director of Food & Beverage informed of pertinent occurrences or incidents.
Requires highly developed communication skills in leading employees and guest satisfaction.
Must have excellent speech and written skills in order to communicate with managers, guests and employees.
Must have excellent literacy skills necessary for reports, policies and procedures.
Must have vision ability in order to visually inspect hotel.
Must have mobility to walk through the front and the back of the hotel and restaurant outlets.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.

Nice To Haves

Being passionate about people and service.

Responsibilities

Manage employees to attract, retain, and motivate them; including hiring, training, developing, empowering, coaching, counseling, conducting performance and salary reviews, resolving problems, providing open communication, and disciplining/terminating as appropriate.
Manage within the assigned budget, marketing plans, forecasts, and objectives to meet or exceed management expectations.
Implement company and franchise programs, develop local programs and procedures, and manage Food & Beverage operations ensuring compliance with standard operating procedures, safety regulations, and all federal, state, and local laws.
Resolve customer complaints to maintain a high level of customer satisfaction and quality.
Comply with emergency organizational procedures and training to ensure protection for hotel guests, staff, and company assets.
Promote an accident prevention program to minimize liabilities and related expenses.
Assist in managing the maintenance and sanitation of the front and back of the house to protect assets, comply with regulations, and ensure quality service and customer satisfaction.