Leeann Chin, Inc-Front of House Team Member

Pei Wei Asian Kitchen • White Bear Lake, MN

12d • Onsite

About The Position

The Server/Cashier is responsible for providing friendly, accurate, and efficient guest support while processing customer orders and payments in a fast-paced restaurant environment. This role supports front-of-house operations by greeting guests, maintaining clean and organized work areas, ensuring order accuracy, and following company standards, food safety expectations, and applicable workplace requirements. The Server/Cashier contributes to a positive guest experience through professionalism, teamwork, attention to detail, and dependable service.

Requirements

• Must meet the minimum age requirements allowed under applicable state federal labor laws.
• Strong customer service, communication, and interpersonal skills.
• Basic math skills and ability to handle transactions accurately.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Ability to follow written and verbal instructions, company policies, and safety procedures.
• Professional, dependable, and able to maintain confidentiality when handling customer or business information.
• Completion of company-required onboarding, safety, and role-specific training is required.
• Stand and walk for extended periods, often for the majority of the scheduled shift.
• Frequently bend, reach, twist, stoop, and use hands and fingers to operate POS equipment, cleaning tools, and restaurant supplies.
• Lift, carry, push, or pull up to 25 pounds regularly and up to 50 pounds occasionally with assistance when needed.
• Communicate effectively with guests, team members, and management in a restaurant environment.
• Work safely around hot surfaces, wet floors, cleaning chemicals, and restaurant equipment.

Nice To Haves

• Previous restaurant, retail, hospitality, or customer service experience preferred, but not required.
• Prior experience using a POS system is preferred.
• Prior experience in a restaurant, food service, retail, or hospitality environment is preferred.
• High school diploma or equivalent preferred, but not required.
• Food Handler, ServSafe, or other food safety certification may be required based on company policy or local requirements.

Responsibilities

• Greet guests promptly in a friendly, professional manner.
• Accurately take and enter customer orders using the point-of-sale (POS) system.
• Communicate menu information, promotions, and ordering options clearly to guests.
• Address guest questions or concerns professionally and involve management when appropriate.
• Maintain a welcoming, respectful, and customer-focused environment.
• Process payments accurately using approved payment methods, including cash, credit/debit cards, gift cards, and other company-approved tenders.
• Follow company cash handling, drawer accountability, and loss prevention procedures.
• Maintain accuracy and attention to detail during peak business periods.
• Issue receipts and ensure transaction records are complete and correct.
• Accurately fulfill customer orders according to company standards and procedures.
• Ensure orders are complete, accurate, and presented properly before delivery to guests.
• Maintain awareness of menu offerings, promotions, and operational procedures.
• Assist with stocking supplies, organizing work areas, and maintaining operational readiness throughout the shift.
• Support efficient workflow and customer satisfaction by communicating effectively with team members and management.
• Follow all company policies, procedures, and quality standards.
• Maintain cleanliness of customer areas, counters, beverage stations, restrooms, and assigned workstations.
• Clean and sanitize surfaces, equipment touchpoints, and guest-facing areas as assigned.
• Complete opening, shift, and closing tasks accurately and on time.
• Dispose of trash and maintain safe, organized work areas in accordance with company procedures.
• Work cooperatively with team members and management to support daily restaurant operations.
• Communicate delays, guest concerns, safety issues, or operational needs promptly.
• Participate in required training and demonstrate willingness to learn new procedures.
• Perform other job-related duties as assigned based on business needs.
• Comply with company food safety, sanitation, and health standards.
• Follow proper handwashing, hygiene, glove use, and illness-reporting procedures.
• Help prevent cross-contamination by following approved handling and sanitation practices.
• Monitor and report food safety concerns, equipment issues, unsafe conditions, injuries, or accidents to management immediately.
• Participate in required food safety training and certification programs as assigned.

Benefits

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Employees are expected to take required meal and rest periods in accordance with applicable Minnesota law and company policy.
• Employees under age 18 may be subject to additional restrictions regarding work hours, duties, and prohibited tasks under Minnesota and federal child labor laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED