Front of House Supervisor
About The Position
We are seeking a motivated, service-driven, and hands-on Front of House Supervisor to join our team. This full-time leadership role is ideal for an individual who is passionate about hospitality, guest satisfaction, team development, and operational excellence. For candidates who demonstrate commitment, leadership, and a willingness to serve the needs of the business, a full-time management opportunity may be available. The Front of House Supervisor is responsible for delivering an exceptional guest experience by leading front-of-house operations, supporting team members, and ensuring company and brand standards are consistently met. This role works closely with management to drive restaurant performance, maintain operational excellence, and foster a positive workplace culture.
Requirements
- Previous restaurant or hospitality leadership experience preferred.
- Strong customer service and communication skills.
- Ability to lead, motivate, and develop team members.
- Excellent problem-solving and conflict-resolution abilities.
- Strong organizational and time-management skills.
- Knowledge of food safety, cash handling, and restaurant operations.
- Ability to work evenings, weekends, and holidays as required.
- Ability to remain professional, positive, and adaptable in a fast-paced environment.
Responsibilities
- Deliver and maintain an exceptional guest experience at all times.
- Lead by example in providing outstanding customer service.
- Handle guest concerns professionally and effectively, ensuring satisfactory resolution.
- Spend a significant portion of each shift on the floor coaching, assisting, and supporting staff.
- Supervise and support front-of-house team members, including Hosts, Servers, Bartenders, Expeditors, and Mobile Servers.
- Provide ongoing coaching, training, recognition, and performance management.
- Promote teamwork and collaboration to achieve service and operational goals.
- Step into any front-of-house position as required to ensure uninterrupted guest service.
- Complete daily, weekly, and operational checklists accurately and on time.
- Ensure cleanliness, maintenance, and organization of the restaurant, property, and equipment.
- Follow and enforce food safety and workplace safety standards.
- Maintain up-to-date knowledge of menu items, promotions, and operational procedures.
- Attend scheduled management meetings and contribute to business planning and execution.
- Support management in controlling food, beverage, labor, and waste costs.
- Assist with inventory management, product ordering, invoice processing, and receiving.
- Ensure cash handling policies and procedures are followed accurately.
- Assist with administrative duties including payroll, invoices, and reporting requirements.
- Support achievement of budgeted labor and operational targets.
- Participate in local marketing initiatives and community engagement efforts.
- Help drive business growth through positive guest interactions and operational excellence.
- Support company mission, vision, and values through daily actions and decision-making.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
