Front of House Supervisor

Boston Pizza • Milton, ON

3d • Onsite

About The Position

Boston Pizza Milton is seeking an energetic, responsible, and people-focused Front of House Supervisor to help lead their Front of House team and ensure every shift runs smoothly. This role involves overseeing day-to-day Front of House operations, supporting Servers, Hosts, Bartenders, and other FOH team members, and ensuring Guests receive exceptional hospitality. It is a hands-on leadership position for someone who enjoys working alongside their team, can remain calm under pressure, and is ready to advance their restaurant career.

Requirements

• Previous experience as a Server, Bartender, Host, or other Front of House restaurant position is required.
• Smart Serve Certification is required.
• Strong Guest service and communication skills.
• Demonstrated ability to coach and support team members.
• Ability to make sound decisions in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work effectively with both Front of House and Kitchen teams.
• Availability to work evenings, weekends, and holidays as required.

Nice To Haves

• Previous supervisory or leadership experience is preferred.
• Previous Boston Pizza experience or familiarity with Boston Pizza systems, menu items, and brand standards is considered a strong asset.

Responsibilities

• Lead and support the Front of House team during assigned shifts.
• Set clear expectations for service, hospitality, cleanliness, and teamwork.
• Lead by example and actively work alongside the team during service.
• Monitor the overall flow of the restaurant and make adjustments as needed.
• Ensure Servers, Hosts, Bartenders, and other FOH team members are positioned for success.
• Support the Manager on Duty with day-to-day restaurant operations.
• Assist with opening and closing procedures as required.
• Ensure all Front of House standards and procedures are consistently followed.
• Ensure every Guest receives friendly, attentive, and professional service.
• Monitor the dining room and proactively identify opportunities to improve the Guest experience.
• Handle Guest questions, concerns, and service issues professionally and promptly.
• Empower team members to resolve Guest concerns when appropriate.
• Follow up with Guests to ensure concerns have been properly addressed.
• Recognize opportunities to create memorable Guest experiences.
• Champion the Boston Pizza "Foundations of Hospitality."
• Coach, mentor, and support FOH team members during every shift.
• Provide real-time feedback and recognition.
• Help new team members learn Boston Pizza service standards and procedures.
• Reinforce expectations around hospitality, teamwork, cleanliness, and professionalism.
• Identify training opportunities and communicate them to Management.
• Encourage team members to continuously improve their skills and performance.
• Help create a positive, respectful, accountable, and fun workplace culture.
• Monitor table turns, Guest flow, wait times, and overall dining room efficiency.
• Work closely with the Host team to manage seating and Guest flow.
• Work closely with Servers and Bartenders to maintain smooth service.
• Communicate effectively with the Kitchen and Management teams.
• Monitor restaurant cleanliness and ensure FOH areas remain organized throughout the shift.
• Ensure tables, dining areas, washrooms, Host stand, and other Guest-facing areas meet cleanliness standards.
• Monitor product availability and communicate shortages or operational concerns to Management.
• Assist with inventory, cash handling, and administrative responsibilities when required.
• Ensure team members follow Boston Pizza food safety and sanitation standards.
• Reinforce proper handling of food, beverages, and equipment.
• Ensure responsible alcohol service practices are followed at all times.
• Verify that required certifications and legal service requirements are being followed.
• Report safety, food safety, or operational concerns to Management immediately.
• Support compliance with Boston Pizza standards and applicable regulations.
• Conduct or assist with shift meetings and communicate daily priorities.
• Communicate promotions, operational updates, Guest concerns, and important information to the FOH team.
• Monitor team performance and address issues promptly and professionally.
• Provide Management with accurate feedback regarding shift performance and team member development.
• Assist with resolving operational challenges before they impact the Guest experience.
• Maintain clear communication between Front of House, Kitchen, and Management.

Benefits

• Competitive wages plus opportunities to participate in the tip pool
• Flexible scheduling that supports work-life balance
• Opportunities for career growth within the restaurant and Boston Pizza
• Leadership and management development opportunities
• Comprehensive training and ongoing coaching
• Mentorship and professional development opportunities
• Employee recognition and reward programs
• Staff discounts and team appreciation initiatives
• Opportunities to build relationships and give back to the local community
• A respectful, supportive, and team-oriented workplace where your feedback matters
• Boston Pizza Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed