Front of House Supervisor - Boston Pizza Shawnessy

Boston Pizza • Calgary, AB

6d • Onsite

About The Position

Boston Pizza Shawnessy is seeking a Server / Supervisor for a hybrid role. This position is ideal for an experienced server who naturally takes on leadership responsibilities during busy shifts. The role involves a mix of serving guests and supporting operations, coaching staff, and managing the floor. The successful candidate will act as a liaison between the team and management, setting the tone, resolving issues, and ensuring smooth service during peak times.

Requirements

• Proven serving experience in a busy restaurant or bar
• Natural leader who others respect and follow
• Confident decision-maker during high-volume periods
• Strong communication and coaching skills
• Organized, dependable, and calm under pressure
• Passion for hospitality and building guest relationships
• Open availability for evenings and weekends

Nice To Haves

• Opportunity to grow into higher management roles
• Driven to develop existing skills, and is consistently seeking new learning and skill-building moments

Responsibilities

• Deliver outstanding food & beverage service
• Build genuine guest connections that create regulars
• Thrive in a fast-paced, high-energy environment
• Lead pre-shifts and support team performance on the floor
• Assist with sections, table flow, and service timing
• Support new staff training and coaching in the moment
• Handle guest concerns professionally and confidently
• Work closely with management to keep operations running smoothly
• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possible
• Maintains a positive composure and thrives in a fast-paced environment

Benefits

• Flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program
• Leadership Training Programs, and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs
• Earn great tips on server shifts while building leadership experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed