Front-of-House Supervisor (Full Time) - ACL Live

Ryman Hospitality Properties • Austin, TX

8d • Onsite

About The Position

As a House Supervisor, you'll ensure exceptional guest experience in our iconic concert venues. You'll supervise and direct daily operations of front-of-house staff for concert and events, including ushers, guest service, and ticket scanners. Each day will bring new energy, world-class artists, and excited audiences ready to experience something special. As the ideal candidate you'll bring proven leadership in crowd management and customer service, fostering a welcoming environment that enhances the live music experience.

Requirements

• High school diploma or equivalent required
• Effective interpersonal and verbal communication skills
• Strong leadership skills with a focus on coaching, development, and clear communication of expectations
• Intermediate computer skills with Microsoft Office required
• Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs
• Must obtain CPR certification within 90 days of hire
• Must complete Crowd Management training upon hire

Nice To Haves

• 2+ years' venue or guest service experience preferred
• Supervisory experience preferred

Responsibilities

• Support front-of-house staff to provide exceptional guest experience. Respond to guest and employee needs with a positive demeanor and acting as a role model for staff. Share guest feedback with management.
• Guide staff to ensure event specific responsibilities are completed, and processes are followed from beginning to end of events.
• Conduct pre-shift department meetings to deliver direction, event logistics, and updates. Attend security meetings as needed. Prepare shift recap reports.
• Maintain cleanliness and organization. Ensure supplies are stocked and equipment is well-maintained. Report any maintenance issues to appropriate leadership.
• Support onboarding of new team members and support leadership in planning and delivering departmental training.
• Collaborate with all other depts to support execution of events.
• Assist in crowd control during emergency situations. Lead evacuation procedures when necessary. Guide guests and employees to designated locations and assist security and paramedics as required for guests in need.
• Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED