Front of House Supervisor

Topgolf•Mount Laurel, VA

5d•$22 - $22•Onsite

About The Position

This role involves leading the team during service to ensure every guest interaction meets Topgolf's best-in-class standard. The supervisor will coach and develop team members in real time, uphold operating procedures, service standards, and safety protocols, and drive associate engagement to create a proud work environment. The position also requires executing opening and closing procedures, managing shift flow, and assisting with various business functions including team member development, ordering, inventory, facilities, and marketing. A key aspect of the role is demonstrating Topgolf's Core Values: Fun, One Team, Excellence, Courage, and Caring, and acting as a leader that the team wants to follow and guests remember. The supervisor will perform other operational duties as assigned by their manager.

Requirements

Being Resilient: Keep composure, stay solutions-focused, and lead the team through whatever the shift throws at you. Stay calm and professional under pressure and during high-volume periods on the floor. Recovers quickly when things go off-script and keeps the team focused on what matters. Models stability and positivity so the team knows how to respond when things get hectic. Approaches obstacles and setbacks as problems to solve, not reasons to slow down.
Communicates Effectively: Give clear direction, listen well, and keep your team and guests always in the know. Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift. Coaches team members directly and, in the moment, so feedback lands while it's still relevant. Listens to guests and Associates with genuine attention and responds in a way that builds trust. Keeps the management team informed on shift performance, team dynamics, and operational issues.
Customer Focus: Set the standard for the guest experience and make sure your team delivers it every single time. Holds the team accountable for delivering consistently exceptional guest experience throughout the shift. Addresses guest concerns quickly, professionally, and in a way that turns the situation around. Anticipates what guests need and coaches the team to stay one step ahead. Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way.
Drives Results: Own the shift, push the team to perform, and take pride in a venue that runs the way it should. Sets clear performance expectations and holds the team accountable for meeting them every shift. Keeps service standards, cleanliness, and operational execution consistently high throughout the shift. Identifies gaps in team performance or venue operations and addresses them directly and quickly. Takes ownership of shift outcomes, whether things went great or there's something to improve.
Min 21.50 - Max 21.50 Position Pay Range

Responsibilities

Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
Coach and develop team members in real time to build skills, confidence, and accountability
Uphold operating procedures, service standards, and safety protocols throughout every shift
Drive Associate engagement and create an environment where people are proud to work
Execute opening and closing procedures with consistency and attention to detail
Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
Manage shift flow and adjust in real time when volume, staffing, or guest needs change
Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed
Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
Be the kind of leader your team wants to follow, and your guests remember for the right reasons
Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
Perform other operational duties as assigned by your manager