Front of House Supervisor
About The Position
Reporting to the Front of House Manager, the Front of House (FOH) VIP Supervisor is responsible for leading, training, supporting, coaching, motivating, and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience. This role involves maintaining a high guest satisfaction rate by consistently monitoring the guest’s experience, accomplishing restaurant human resource objectives by enforcing policies and procedures, and managing staffing levels for host/hostesses, servers, and bartenders to maximize productivity. The supervisor will also be responsible for maintaining an engaging and memorable ambience in VIP areas by controlling lighting, background music, and service details, reconciling end-of-night funds, and managing stress in a fast-paced, high-pressured environment. Problem-solving and conflict resolution are key, requiring proactive analysis, critical thinking, flexibility, and follow-up with guests to ensure satisfaction.
Requirements
- A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.
- Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
- Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
- Strong Organizational Skills
- Proactive Problem Solver
- Computer Literacy – The ability to use a computer for various tasks on a daily basis is required.
- FOH Operational Skills
- Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.
Nice To Haves
- Safe food handling and smart serve certification is preferential.
- Ideal candidates would possess a college or Hospitality degree.
Responsibilities
- Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
- Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
- Accomplishing restaurant human resource objectives by enforcing all policies and procedures
- Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
- Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
- Reconciling end of the night funds
- Managing stress in an fast-paced, high-pressured environment
- Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction
- Ensuring all wine, beer and liquor stock is organized on a daily basis
- Actively seeking to prevent guest concerns from occurring versus solving them afterwards
- Properly counting and weighing various stock, and determining order amounts for the building
Benefits
- Wage ($): $20.60CAD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
