Front of House Supervisor

Topgolf•Virginia Beach, VA

9d•$18 - $22•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place. The Front of House Supervisor leads the team in delivering a best-in-class guest experience every shift. You'll handle general operational responsibilities like opening, closing, and managing the flow of the venue while making sure none of that ever gets in the way of taking care of the guest. You'll coach your team, uphold service and safety standards, and step into whatever the business needs to run at its best. This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Requirements

High school diploma or equivalent
Energy, enthusiasm, and a genuine passion for leading people
Must be 18 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Nice To Haves

Keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.
Stay calm and professional under pressure and during high-volume periods on the floor
Recovers quickly when things go off-script and keeps the team focused on what matters
Models stability and positivity so the team knows how to respond when things get hectic
Approaches obstacles and setbacks as problems to solve, not reasons to slow down
Gives clear direction, listens well, and keeps your team and guests always in the know.
Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift
Coaches team members directly and, in the moment, so feedback lands while it's still relevant
Listens to guests and Associates with genuine attention and responds in a way that builds trust
Keeps the management team informed on shift performance, team dynamics, and operational issues
Sets the standard for the guest experience and make sure your team delivers it every single time.
Holds the team accountable for delivering consistently exceptional guest experience throughout the shift
Addresses guest concerns quickly, professionally, and in a way that turns the situation around
Anticipates what guests need and coaches the team to stay one step ahead
Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way
Owns the shift, pushes the team to perform, and takes pride in a venue that runs the way it should.
Sets clear performance expectations and holds the team accountable for meeting them every shift
Keeps service standards, cleanliness, and operational execution consistently high throughout the shift
Identifies gaps in team performance or venue operations and addresses them directly and quickly
Takes ownership of shift outcomes, whether things went great or there's something to improve

Responsibilities

Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
Coach and develop team members in real time to build skills, confidence, and accountability
Uphold operating procedures, service standards, and safety protocols throughout every shift
Drive Associate engagement and create an environment where people are proud to work
Execute opening and closing procedures with consistency and attention to detail
Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
Manage shift flow and adjust in real time when volume, staffing, or guest needs change
Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed
Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
Be the kind of leader your team wants to follow, and your guests remember for the right reasons
Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
Perform other operational duties as assigned by your manager