Front of House Supervisor

Recipe Unlimited • Calgary, AB

47d

About The Position

Montana’s is hiring a Front of House Supervisor at our Calgary Shepard location!

Montana’s is where BBQ-lovers, friends and family alike get together in an energetic gathering place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it.
As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

Requirements

• Prior experience in a hospitality setting
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests
• Knowledge of Point of Sale Systems
• Ability to work in a fast-paced environment while balancing competing priorities
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
• Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
• Superior interpersonal skills and ability to work as part of a team
• Ability to multi-task and maintain high energy in a fast-paced environment

Responsibilities

• Deliver a Perfect Guest Experience
• Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
• Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
• Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
• People Development – Q-Crew Engagement
• Train and develop Q-Crew by providing coaching and performance improvement measures
• Participate in the training process for hourlyQ-Crew
• Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
• Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other
• Financial and Restaurant Profitability
• Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
• Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.
• Restaurant Quality / Operational Excellence
• Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
• Maintain standards for restaurant opening and closing procedures and the uniform policy
• Complete and track completion of all activities of the daily checklists
• Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
• Food / Restaurant Safety
• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
• Ensure compliance with respect to cash and inventory controls
• Ensure compliance with responsible alcohol service

Benefits

• 20% employee discount dining card valid at participating Recipe brands
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed